area of interest:
Solutions Teams, Mentoring/Coaching, Diversity, Conflict Resolution,
In the future, the effective manager and leader will be a consensus builder, problem solver, process leader, team builder, source of empowerment, change agent, and facilitator of conflict resolutions." So said the International City Management Association in 1991.
The future is here. To assist managers and leaders in mastering these skills, Winning Solutions has designed a training program that integrates the required skills into one cohesive educational experience: 100% Solutions: Inclusive Decision Making Through Communication, Collaboration and Trust. This core program of the WS skill and knowledge acquisition repertoire, meets the complex needs of organizations that want to stay at the forefront of today's increasingly competitive, reengineered, fast-paced world.
SOLUTIONS is unique.
Decision Management: Making Choices Consciously.
Inclusive decision making depends on decision management. Our decisions, big and small, lay the foundation for success or failure. Choices we've made in the past drive what is happening today. Yet so much of that decision making is unconscious.
Most of us, as a result of conditioning, have repetitious and predictable responses to the stimuli in our environment. We forget that we are making choices. 100% Solutions addresses those conditioned internalized responses and behaviors by maximizing the beneficial responses and altering the limiting ones. Participants become active observers of their choice-making habits in a supportive learning environment. Once people become aware of their limiting opinions, habits, behaviors, and reactions, they choose to do things differently and become committed to their choices.
Self-Discovery Learning Approach.
Winning Solutions uses a self-discovery, experienced based approach to support the program's central precepts of: recognition and respect of individual expertise, free and informed choice, personal accountability, and honest, direct communication. This model can be used to teach any principle, tool or strategy.
Built on a three-part methodology, this model provides a setting for participants to identify behavior that is inconsistent or consistent with the ground rules to help group members learn more effective behavior and choices. As they understand themselves and others better and discern what effect their decisions have, they become more self-evaluating and make decisions differently.
heartily recommend Winning Solutions
Part 1: Simulation:
A strategy or tool is introduced, then participants practice it through an activity, a game, or a simulation. Games and simulations make it easier for group members to examine their decision making process more objectively and less defensively by separating it from their real content issues.
During and after the simulated activity, group members mentor and coach each other. Simulation helps to improve performance in such interpersonal areas as giving feedback, building consensus, creative thinking and problem solving, collaborative communication, resolving conflicts, managing diversity, negotiating roles, and persuading others. These activities also increase levels of awareness of values, concepts and beliefs.
Part 2: Assessment.
Through review and debriefing of videotaped simulation, in addition to self and group assessments, participants evaluate their skills and learning as they apply to their own work setting and life. People learn from experience when they take time to reflect on that experience, derive useful lessons from it, and identify situations to transfer and apply these lessons.
Part 3: Facilitator Expertise.
Only in the third part of the model the facilitator(s) of the training explain the objectives, goals, and intent of the activity. The facilitator expertise is given at the very end to avoid biasing the participants and thus interfering with the participant's creative process of discovery.
interaction exercise on giving and receiving feedback was a revelation."
Achieving Group Agreement for Better Decisions.
This process accelerates the ingenuity and wisdom of decisions that create your future. The tools we use are basic and universal, and thus they are useful in any organization. It leads to higher quality decisions, more harmonious relationships and a new perception of personal winning through group agreement. It accomplishes this by changing levels of awareness and methods of communication, not by changing people. The end result is an empowered and committed workforce.
recently completed a university credit semester on 'Small Group and InterpersonalRelationships'. Diana provided more in four hours than the entire college
100% SOLUTIONS is eminently flexible. It can be undertaken as a comprehensive program, or it can serve as the platform for a multitude of different kinds of trainings. In any case, Winning Solutions works in advance with you to learn about your organization and define your specific needs in detail, then carefully crafts the program to fit those needs for an individualized training experience.
Recommended Applications of 100% Solutions:
Change & Developmental Facilitation
Facilitative Leadership Skills: Choice Management
Shared Learning: Principles of Distributed Power
Inclusive Decision-Making Through Communication, Collaboration & Trust:
Integrated Solutions Teams, Mentoring/Coaching, Diversity, Conflict Resolution, Interpersonal Skills, Creative Thinking & Problem Solving, Building Consensus,
Team Building, Self-Managing Teams, Facilitative Leadership.
Life (Stress & Time) Management
Partnering with Customers & Colleagues
Quality Improvement Process
program. It's evident that you have done your research and that you
believe what you share. Thank you for a wonderful learning experience.
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1. Maximize individual potential for the benefit of all.
2. Expand harmony in relationships regardless of the situation.
3. Demonstrate and practice practical tools, communication and collaboration principles instrumental in inclusive decision making.
4. Mature group decision making skills by acquiring higher quality, more creative courses of action that include each person affected by the decision.
The Training Highlights:
Shared experiences and feelings to create a climate of trust and safety.
Tools to communicate honestly without inflicting judgment.
Standards of valuing and honoring differences as creative and productive.
Ways to learn to observe self and others, to act not re-act.
Self exploration and discovery so that changes are made from the inside out.
Understanding of oneself and each other by letting go of limiting opinions, habits and reactions.
Community that works for the good of the larger system.
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Tool: Choices, the Fabric of Decision Making.
Exercise Talent Scout: Accessing the Expert
Tool: Engagement Principles
Exercise Career Game: Experience Co-workers From Different Perspectives.
Tool: Labeling Communication.
Exercise Making Assumptions: Challenge Prevailing Mental Models.
Tool: Mentoring & Coaching.
Exercise The Big Lie.
Information: Leaps of Abstraction.
Information: Overcoming the Culture of Exclusion.
Exercise Cycle of Self Talk.
Tool: Fact Vs Opinion.
Strategy: Facilitating a Group Through Inclusive Decision Making.
Information: Effective Meeting Roles.
Information: Participant Responsibilities.
Information: Meeting Cycle Principles.
Information: Meeting Cycle Process.
Exercise Group Enterprise: Address Specific Needs Of Company.
Exercise The Whole Works.
Exercise Cross Pollinating Resources.
Exercise Talent Pool.
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About 100% Solutions Training
"I heartily recommend Winning Solutions to any manager wanting to improve communication, increase efficiency, resolve conflict or instill a climate of trust within his or her organization. Thanks for a terrific experience!" -Gary Grief, Director of Lottery Operations, Texas Lottery Commission
"The interaction exercise on giving and receiving feedback was a revelation."-JoAnne R. Harper, Regional Sales Director, Pfizer Labs, U.S. Pharmaceuticals
"I recently completed a university credit semester on 'Small Group and Interpersonal Relationships'. Diana provided more in four hours than the entire college course offered!" -Jerry Martin, Business Development Specialist, Strategic Partnerships
"Diana, I would like to thank you again for the wonderful job of facilitation you did on the course titled 'Dealing With Change' for Texas Instruments. In a word, you had the participants of this class 'pumped'. You immediately connected with the group with great enthusiasm and created a rapport that was open and inviting. The interaction between the class members was outstanding at the beginning and just improved as the class progressed. The excitement I sensed when I walked into the classroom was electric and participants were literally on the edge of their seats with anticipation. Some of the comments from the participants include":
"Wow! This is a must take."
"This is by far the most pleasing 8 hour class I've had here. First class that I would actually tell someone-ya gotta do it!"
"Totally appropriate for my current situation."
-Lee White, Manager, Organization Performance, Texas Instruments, Inc., Austin, Texas